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COVID-19: You may not currently make an online reservation. Please contact us to reserve transportation.

Paratransit

Paratransit

Exo offers door-to-door transportation, upon reservation, to disabled persons or those with reduced mobility who reside on Montreal’s North and South shores.

Our goal: to provide efficient, safe and enjoyable service!


Three easy steps to take advantage of exo paratransit

Step 1
First of all, you must apply: the eligibility criteria are determined by the Government of Quebec. Read them here.To learn about eligibility criteria and other standards, see our guide. Contact us to receive it in audio version.

Step 2
If you are eligible, you will be sent a card with an identification number.

Step 3
You may then make a reservation: an exo vehicle will pick you up at your residence and take you to your destination, and vice-versa.For everything you need to know about reservations, see our pamphlet.

Our Fares Are Changing

Fares and rates

To see which cities are served and the current rates, consult the fee schedules.

Online payment

Remember that online payment (in French) is only offered in the Laurentides sector.


How do I apply?

  1. Download and fill out the application form.
    In certain cases, you may also be asked to fill out the following forms:
    🢒 Autonomy certificate
    🢒 Parental authorization granted to a third party

  2. Depending on your sector, send your application to one of the following addresses:

    By mail:

    Exo – Paratransit – North Shore
    83, Turgeon St., 2nd Floor,
    Sainte-Thérèse (Quebec) J7E 3H7

    Exo – Paratransit – South Shore
    255, Laurier Blvd.,
    McMasterville (Quebec) J3G 0B7

    By email:
    admission-ta@exo.quebec

How do I make a reservation?

You can make a reservation:

     Icône formulaire By filling out our online form.
     Icône appel By calling us.
     Icône courriel By writing us.

Information to provide

When making a reservation, you must provide the following information:

🢒 your name and identification number
🢒 the date and type of transportation
🢒 the exact addresses of departure and destination
🢒 the time you wish to arrive at and return from your destination.


You must also specify:

🢒 if you will be accompanied
🢒 if you have a guide or service dog
🢒 if you have a mobility aid
🢒 your method of payment.

Schedule

Transportation is available:


🢒 Sunday to Thursday, from 6:30 a.m. to 11 p.m.
🢒 Friday, Saturday and statutory holidays, from 6:30 a.m. to midnight.


An agent is available by phone at all times during your trip.


For transportation within the North or South Shore sectors

Tuesday to Saturday: make your reservation the day before, no later than 4 p.m.
Sunday and Monday: make your reservation on Friday, no later than 4 p.m.

For transportation outside the North or South Shore sectors

Please note: allow for an additional day when making your reservation
🢒 Example: for transportation on Sunday, make your reservation no later than Thursday, 4 p.m.
🢒 Exception: for transportation on Tuesday, make your reservation no later than Friday, 4 p.m.


Do you have any questions? Call us!

Reminders

The day before your trip, you will receive an automated call, an email or a text message reminding you of your trip.


5 to 10 minutes before your transportation arrives, you will receive a call or text message to notify you.


You didn’t answer your reminders? No problem, your transportation will still pick you up!


You wish to change your reservation?

You wish to modify or cancel your reservation?

If you would like to cancel your reservation, contact us.
🢒 You must do so no later than 60 minutes before your trip.

If you would like to modify your reservation, contact us.
🢒 You must do so the day before, no later than 7 p.m.


Warning: If you miss the scheduled pickup without advising us, you may be charged a penalty.

You wish to change your return time

You may contact us to modify your scheduled return time in one of the following special cases:

🢒 a medical appointment
🢒 a court appearance
🢒 an election day
🢒 a wheelchair repair.


Please note: Always expect some waiting time before the next vehicle becomes available.

You will be moving?

Within the exo territory:

🢒 Inform us of your new address as soon as possible. We will reschedule the trips you have already planned.

Outside the exo territory:

🢒 Upon request, we will send your file to the appropriate paratransit service.

Do you have questions?

Contact us

Do you need to be accompanied?

If you use our regular transportation options but need to be accompanied, learn how to get an Attendant Card.

About the card