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exo all ears

Join our exo all ears community today

Share your ideas about the future of public transit in the Greater Montréal Area. Take part in our surveys and you can:

  • Get the chance to win $100

    Your participation automatically gives you the chance to win $100 in cash. We’ll draw two winners per month! See the contest rules

  • Express your opinions about the quality of our services

    Frequency, accessibility, punctuality, safety, quality of information during service disruptions, etc.

  • Help us to improve your experience

    Developing our bus network, demand-responsive transit, bike sharing, applications and functions. Your feedback helps us plan the projects and services of tomorrow.

All of your responses are confidential and you can opt out at any time.

Share the initiative

Congrats to our winners

April 2021
  • Maude F.

  • Sylvie B.

May 2021
  • Karen S.

  • James A.

June 2021
  • Linda O.

  • Sébastien R.

July 2021
  • Samira D.

  • Lise D.

exo all ears panel FAQs

What is exo all ears?

exo all ears is a survey and research panel. It is comprised of exo transit service users who voluntarily sign up to share their opinion on various subjects related to public transit in the Greater Montréal Area.

What are the eligibility requirements?

exo all ears is open to anyone who uses or who has an interest in exo services.

All exo all ears surveys are carried out online. To participate, you must have an email address and internet access.

How do I sign up?

To sign up, simply complete the online registration form.

How long will I be part of exo all ears?

You may participate in exo all ears as long as you like. You may also stop participating at any time.

How do I cancel my registration?

To cancel your registration, simply click on the unsubscribe button that appears in all of our emails, then follow the instructions on the screen to complete the process. Once these operations are completed, your registration in the exo all ears panel will be immediately cancelled.

How often will I be invited to take a survey?

You will be invited to respond to surveys at most once or twice a month, according to the information you provide when signing up.

On average, how long does it take to complete a survey?

Each survey is different. That said, the average response time is 5 to 10 minutes. The approximate duration will be indicated at the start of each survey.

How soon must I take a survey after receiving the invitation?

Depending on the survey, you will have 5 to 10 days to complete it.

Will I be paid for completing the surveys?

No, participation in our surveys is not remunerated.

Are there rewards for completing the surveys?

Yes. Each month, two $100 cash prizes will be awarded to thank our survey participants. These prizes will be drawn among all active participants.

Active participants are defined as: 

  • Each new participant who has registered in the past three months

  • All participants who have completed a survey in the past six months

To learn more, see the contest rules.

I haven’t received a confirmation email after signing up / I’m not receiving emails about exo all ears.

Depending on your email provider and settings, our emails may be sent directly to your junk email folder.

To avoid this situation, you can add our address to your list of contacts: panel@exoalecoute.exo.quebec.

If you’ve checked your junk email folder and our emails are not there, we invite you to contact our customer service team.

Have you received my responses?

We have most likely received your responses; they are sent automatically when you complete the questionnaire.

If you haven’t finished answering the questions, click again on the link in the invitation email. If the survey is not completed, you will be directed to the unanswered questions. If you have completed the survey, a message will appear to indicate that this invitation has already been used.

The page won’t load / I can’t advance to the next page.

Depending on your connection, loading a page may take a moment.

If the page hasn’t finished loading after a few minutes, please refresh the page. You can also try closing the window and clicking again on the survey link. In most cases, this will direct you to the current page.

If you are still experiencing problems, you can also try using a different browser (Chrome, Safari, Firefox, Edge, etc.).

I’d like to ask a question or make a comment about the surveys.

To do so, please contact our customer service team. They will be happy to assist you.

In order to give you a prompt response, please provide us with as many details as possible for your request, for example: 

  • The survey name

  • The link you received to access the survey

  • A description of the issue you encountered

  • A copy of the error message

  • A copy of the question you have a problem with

How do you use the information I provide?

All of the information you give to exo is strictly confidential. To learn more, we invite you to read our terms of use.

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