Accompanying a handicapped person
The Attendant Card allows persons with functional limitations to have an attendant traveling with them when they use exo’s regular network. In such a case, upon presentation of the attendant card, the attendant is granted free fare.
The Attendant Card, in short
- It allows the attendant to use the public transit free of charge.
- It is granted under certain conditions (see the section on conditions).
- It is essentially destined to persons who are not eligible to benefit from exo’s paratransit service, but who still need assistance when using the regular transit network.
Get your card in 5 steps
- Fill out and print the application form
- Have your limitations and need to be accompanied by an attendant certified by an authorized person.
A section of the application form must be filled out by an authorized health professional*: audiologist, specialized educator or special education technician, occupational therapist, respiratory therapist, general practitioner, medical specialist, neuropsychologist, optometrist, speech therapist, physiotherapist or physiotherapy technician, psychoeducator, psychologist, visual deficiency, orientation or mobility rehabilitation specialist, social worker or social service worker.
- Send the completed form by mail to the following address: Exo accessibility coordinator, 1001 boulevard Robert-Bourassa, bureau 2600, Montréal, Québec, H3B 4L4.
- Your application will be examined. You will then receive a letter indicating the next steps to follow (this process can take up to eight weeks).
- If your application is approved, you will need to go to a service outlet to have your picture taken and get your OPUS card. You must bring:
- the letter confirming your condition;
- valid I.D.;
- payment for the new OPUS card with photo.
Traveling with a guide or an assistance dog in order to alleviate a handicap is permitted at all times on exo’s transit network.
Who can ask for an attendant card?
If you are not eligible to benefit from paratransit, you can request the OPUS attendant card, which allows you to be accompanied by an attendant when using the regular transit network under the following conditions:
- You must reside on ARTM territory (zones A, B and C) or in off-territory municipalities which have reached an agreement with ARTM in order to provide public transit for their citizens (zone D): Liste des municipalités par zone - Réseau régulier (In French)
- The applicant must be at least 6 years old.
- You must suffer from one or several important and persistent disabilities among the following:
- cognitive or physical
- severe learning disability
- intellectual or ASD
- motor or organic
- You must cope with one or several limitations justifying your need to be accompanied when using the regular transit network, namely:
- difficulty traveling independently
- difficulty orienting yourself
- difficulty communicating verbally or otherwise well enough to be understood or understand others
- difficulty ensuring your own safety
- difficulty controlling behaviors that may prove harmful to yourself or others.
If you are a user of exo’s paratransit, your paratransit OPUS card already allows you to be accompanied when using the regular network.
- The paratransit eligibility card does not constitute a valid fare: the user must carry valid fare at all times when using public transit.
Attendant Card Q&A
As card holder, you must abide by the following rules:
- show your attendant card at the time of purchasing your fare, and at all times when asked to do so by an exo inspector;
- inform exo of any address modification;
- inform exo without delay in case of destruction, loss or theft of your attendant card;
- return the attendant card to exo without delay if it is not used.
Note: Only one attendant at a time can travel free of charge with the card holder, and this person must be 14 years old or older. The attendant is entitled to free fare only when traveling with the card holder.
- The card holder (i.e. the handicapped person) must show his/her attendant card by when purchasing the fare.
- If the card holder does not have his/her attendant card (even if he/she has forgotten it), the attendant will have to pay his/her fare like any regular exo user. Besides, use of the attendant card is strictly restricted to its holder and cannot be transferred to any other person.
Your right to be accompanied never expires. However, your OPUS card does have an expiry date, which varies according to your age and status.
Validity period of the OPUS card
Children – 6 to 11 y.o. Until they reach 12 y.o.
Students – 12 to 14 y.o.2 years
Students – 15 to 17 y.o.1 year
Students – 18 y.o. and up1 year
Adults (non students)4 years
Seniors 65 y.o. and up7 years
To renew an expired OPUS card or one about to expire, go to a metropolitan ticket counter, an STM sales outlet or an exo sales and service outlet. A new OPUS card will be handed to you stating your right to be accompanied as well as the number of fares remaining on your old card. A fee applies for renewal of the OPUS card.
You can do so by visiting OPUS cards Website or by using the Card Reading feature of your Chrono app. Customer service personnel as well service outlet employees are also able to confirm the expiry date of your OPUS card.